Get your time back without letting go of your business.
Vivo builds you a dedicated team, seated in Latin America, that answers every call, follows up on every lead, and keeps the back office moving. Co-managed until it runs on its own.
Trusted by transportation operators running thousands of rides a day under strict SLAs.
Built by operators who have run these businesses from the inside.
One dedicated team. Built around how your business actually works.
A compact, specialized team that learns your operation and runs it alongside you, in your time zone and in fluent English.
Answer every call
Every missed call is a job you never booked. Your team picks up, qualifies, and books — in your time zone, in fluent English.
Follow up on every lead
Structured outbound and consistent follow-up where there was improvisation before. The work that grows revenue but never gets done.
Keep the back office moving
Scheduling, data entry, dispatch, and the admin that quietly eats your day. Handled, tracked, and off your plate.
One command center for your whole operation
We build and operate the technology layer that keeps your channels, leads, and results in one place. Your team runs on it — you just see it working.
From your operation to a team that runs it. In your first 60 days.
We map your operation
We learn how your business actually runs — your tools, your standards, your workflow. No rip and replace.
We build your team
Bilingual specialists, hired and trained around your process, in your time zone.
We co-manage
We run alongside you while the team ramps. Onboarded in month one, metrics in place by month two.
It runs without you in every decision
You move from working inside the business to working on it.
Built for the operation you actually run.
Home ServicesWhen the phone is your office
Home ServicesWhen the phone is your office
Cleaning, landscaping, pest control, HVAC, plumbing. Every missed call is lost revenue. Build a team that never lets one ring out.
Home Services
NEMT & Student TransportationRegulated rides under strict SLAs
NEMT & Student TransportationRegulated rides under strict SLAs
One missed pickup can cost the contract. Scale dispatch and support without dropping standards.
Transportation
3PL & LogisticsTrack, trace, and back office
3PL & LogisticsTrack, trace, and back office
Carrier sales and back office that consume your team's capacity. Add specialized support that scales with volume.
3PL & LogisticsWhat changes when the team is running.
The calls you used to miss get answered.
On the leads and estimates that used to go cold.
Onboarded in your first month, with metrics and SLAs in place by the second.
Every client so far has expanded their team, moving beyond customer service and booking into back office and marketing operations.
Straight answers, before you book.
Nearshore means your team sits in Latin America, in the same time zones as the US, working your business hours in fluent English. You get the cost advantage of remote talent without the overnight lag and cultural gap of traditional offshore.
No. A call center runs a generic script for many clients. Your Vivo team is dedicated to your business, trained on your operation, and works only your account, to your standards.
Onboarded in the first month, with metrics in place by the second. You see the operation change inside your first 60 days.
You pay a predictable monthly rate per role, with no local hiring overhead. Most owners start with a 3-month pilot at an accessible cost, so you can evaluate on real results before committing further. See How It Works for the full model.
In Latin America, in US-aligned time zones, with bilingual talent at professional English proficiency.
No. You keep control. The team operates to your standards and your voice, and we co-manage until it runs on its own. You are freeing the operation, not handing it off.
Stop doing it all alone.
One call. We map your operation and show you exactly what a dedicated team would take off your plate.
Looking to join the team instead? Careers