You built this. We help you run it, while you keep control.
Vivo works alongside you. Your team operates to your standards, in your voice, on your tools — co-managed until you trust it to run on its own.
How a Vivo team gets built.
We map how your business actually runs
Where calls come from, where leads leak, what eats your day, which tools you already use. We build around your workflow instead of forcing you into ours.
We recruit and train around your process
Bilingual specialists learn your industry language, your standards, and your systems before they touch a live customer.
Your team goes live with us running alongside
Onboarded in the first month, with metrics and SLAs in place by the second. You always have visibility into what is happening.
The team runs to your standard without you in every decision
Your time moves from inside the business to on top of it.
We map how your business actually runs
Where calls come from, where leads leak, what eats your day, which tools you already use. We build around your workflow instead of forcing you into ours.
We recruit and train around your process
Bilingual specialists learn your industry language, your standards, and your systems before they touch a live customer.
Your team goes live with us running alongside
Onboarded in the first month, with metrics and SLAs in place by the second. You always have visibility into what is happening.
The team runs to your standard without you in every decision
Your time moves from inside the business to on top of it.
Less cost. More operation.
A dedicated member of your Vivo team starts at $24,000 a year, billed monthly. The same role as a local hire runs $50,000 to $65,000 once you add payroll taxes, health coverage, PTO, recruiting, and overhead. Same standard of work. Less than half the cost.
But cost is only half the story. What changes is the operation itself.
With your team
Roughly double the effective capacity. The calls you used to miss get answered. The leads that used to go cold get followed up. Your team stops leaking jobs.
With your team and our technology
We build and operate the dashboards, integrations, and tracking that remove the work instead of just staffing it. Automated status updates cut inbound calls. Integrations end double entry. You see problems before they become complaints. This is technology we build and run as part of your team — not software you have to implement.
This is why every client so far has expanded — starting with customer service and booking, then adding back office, marketing, and the technology layer that compounds the results.
Add to the team as the work proves out.
As your team scales, the rate flexes with it.
Low commitment, real evaluation. You judge Vivo on what changes in your operation, not on a promise.
Talent, and the technology to make it compound.
Your Vivo team does the work. It runs on a command center we build and operate for you — connecting your acquisition channels, your leads, and your performance in one place. We build it, we run it, you see it working.
City A cost per lead is running far above City B. Recommend shifting budget.
Top-scoring leads are concentrated in 3 markets — prioritize outreach there.
28 follow-ups due today. Queue ordered by score and time waiting.
Every channel in one place
Meta, Google, LinkedIn, TikTok, and your other acquisition channels, unified. You see what's working and what's wasting money without logging into five dashboards.
Every lead scored and prioritized
AI scores each lead in plain language, so your team works the ones most likely to convert first.
The right lead to the right person
Leads route automatically to the advisor who should handle them.
Nothing goes cold
Automated follow-up keeps leads warm until they're ready to move.
Call, text, and log from one screen
Built-in calling and messaging, with every touch tracked.
One clear report
Standard and custom reporting on what actually moved the needle.
This is the layer that takes the operation from roughly double to 3× or 4×. The team answers and follows up. The technology removes the busywork and shows you exactly where your money is going. Talent and technology, operated as one.
How Vivo compares to what you're considering now.
| In-house hire | Offshore call center | Doing nothing | Vivo | |
|---|---|---|---|---|
| Cost | Highest | Low | None, but you pay in lost jobs | Less than half of local |
| Time zone | Yours | Overnight lag | — | Yours |
| Dedicated to you | Yes | No, shared queue | — | Yes |
| Trained on your operation | Eventually | No | — | Before going live |
| Co-managed ramp | No | No | — | Yes |
| Quality control | On you | Generic script | — | Your standards |
The honest read: in-house gives you control at a cost most owners this size cannot justify. Offshore gives you cost without control. Doing nothing feels free until you count the jobs you never booked. Vivo is built to give you control and cost at the same time.
The mechanism, the cost, the timing.
Your team does not go live and disappear into your org chart. Vivo stays involved — managing quality, tracking metrics, and running the team alongside you until it operates independently. You keep visibility the entire time.
Very little. We work with the tools you already use before adding anything new. If you run on a phone and a spreadsheet today, we start there and build structure as we go.
The operation starts changing inside your first 60 days. Onboarding happens in month one, and measurable metrics are in place by month two.
That is what the 3-month pilot is for. You evaluate on real outcomes at an accessible cost, and you decide with evidence rather than a contract locking you in.
Yes. Vivo already runs transportation operations under strict SLAs, where a single missed ride carries real consequences. The team is trained on the industry language and protocols before going live.
Operators who have run these businesses from the inside, not a staffing agency placing bodies. Meet the team on About Us.
See exactly what a dedicated team would take off your plate.
Book a clarity call. We map your operation and show you the specific work a Vivo team would own — and what it would cost.