In regulated transport, one missed pickup can cost you the contract.
Vivo scales your dispatch and support with bilingual teams that already understand NEMT and student transportation — so you hold your SLAs even through demand spikes.
The most credible page we have — so the proof leads.
“We already run transportation operations handling thousands of daily rides under strict SLAs, where a single error carries real consequences. Our teams are trained on the industry language and protocols before they ever touch a live call.”
Teams that speak your operation from day one.
High-volume inbound
Handle 500 to 6,000 calls a day with the staffing to keep average handle time near target and wait times low.
Dispatch and coordination
Real-time coordination and route support that keeps rides on schedule and contracts intact.
Scale without dropping standards
Ramp fast for peak demand without compromising the SLAs your contracts depend on.
One command center for the whole operation
We build and operate the technology layer that unifies your channels, leads, and dispatch performance in one place. Your team runs on it — you see it working.
What operators see.
Bilingual teams that hold your SLAs under pressure, scale fast for demand spikes, and coordinate high call volume while keeping wait times low. Co-managed until the team runs to your standard on its own.
Scale your operation without risking the contract.
We'll show you how a Vivo team holds your standards under pressure.